is it an emergency? an oa guide to triaging

As an optical practice on the high street, you will have people contacting you with concerns about their eyes. An optometrist is not always available, so what do you do?

This one-day workshop reviews what constitutes an emergency and covers a variety of common eye problems that are likely to be encountered on the high street. Emphasis is given on differentiating signs and symptoms, as well as spending time taking attendees through a structured triage process. This will enable them to obtain the right information so that a decision can be made on the urgency of the problem, or if it is an emergency at all.

Attending this workshop will not only boost confidence when dealing with the public, but it also benefits the practice by being to better serve customers who have queries about their eyes.

Available dates


Applications close 15 days before the workshop date.

Learning Outcomes:

  • Understand the triage process that should be conducted
  • Conduct the triage process either in person or on the phone
  • Describe the signs and symptoms of common eye problems
  • Provide suitable advice to customers of what to do
  • Provide suitable advice in the absence of a registrant

Who should attend?

The workshop is suitable for all members of your practice, from receptionists, optical/dispensing assistants, HES department support staff, new members and exisiting staff who would like a refresher.

What is included?

Your investment includes a workshop booklet which is completed during the day and covers all aspects of the workshop, lunch, refreshements and all the necessary support materials are also provided.

What is the cost?

There is discount offered if you are a SightCare member:

SightCare members:  £235.00 plus VAT

Non SightCare members:  £300.00 plus VAT

To book your place on this workshop complete the application form by clicking the button below.

You will be invoiced by SightCare once your application has been received.

This workshop is offered in partnership with Sight Care.