optical support staff course

INTRODUCTION

This new course is ideal for optical support who do not have a registerable qualification with the General Optical Council, whether you work in retail optics, manufacturing, sales or technical support. This course would suit you if you have recently joined the optical world, as there is no experience needed; or if you have been working in a practice for some time and would like to expand your optical knowledge.

THE PROGRAMME

This is a distance learning programme which is suitable for all optical support staff. There are ten modules for you to choose from. You can choose as many modules as you wish and do them in any order and at any time.  Each module is detailed below and includes a recommendation as to which role it would best suit. 

There are no formal examinations, you will just submit an assignment for each module you complete and your tutor will mark it, and to achieve a completion certificate you will need to achieve 70%.

This is a flexible way to learn, with no travelling, no books to buy, no exams to sit, no formal timetable so you can fit it around your work and life schedule.  Study as little or as much as you wish.

 

You can choose as many of the modules listed below as you wish and can complete them individually, or as a group and in any order.

AN INSIGHT INTO THE ROLES IN OPTICS

This module covers the different roles within the optical world, as well as the different regulatory, professional and trade bodies. There is an emphasis on the Opticians Act and the functions of the General Optical Council. It therefore gives new starters an overview of ‘who’s who’ & who does what.​

AN INSIGHT INTO OPTICAL CUSTOMER SERVICE

Excellent customer service is vital for any business and optics is no different. The module covers different communication methods and techniques to deal with different types of customers, as well as the cornerstones of excellent customer service so that you can learn who to delight your customers.​

AN INSIGHT INTO THE EYE AND OPTICS

This module looks at why people need to wear spectacles, reviewing the causes of ametropia before going on to look at the anatomy of the eye and the functions of its different parts. This topic is regularly highlighted as a favourite by learners.​

AN INSIGHT INTO SPECTACLE FRAMES

Studying this module you will learn about the different types of spectacle frame materials, their properties, advantages and disadvantages. It also covers the different parts of spectacle frames, such as nose pads and sides, as well as the different types of spectacle frames. Learners will therefore have the knowledge to be able to more accurately identify different materials and discuss the features of different frames with customers.​

AN INSIGHT INTO SPECTACLE LENSES

This module gives learners an overview of the different designs of spectacle lenses, including, single vision, bifocals, trifocals, progressive lenses and the latest occupational lenses. Time is also spent understanding the different types of spectacle lens materials that are available. Learners will therefore be more confident is discussing lens options with customers and be able to advise on different lenses for different situations.​

AN INSIGHT INTO CONTACT LENSES

Contact lenses are an essential part of practice revenue, therefore, this module gives learners the fundamental knowledge of the different contact lens types and materials, so that they can deal with basic queries. Time is also spent describing the assessment and aftercare routines, as well as the importance of hygiene and good contact lens care; including the use of different types of cleaning solutions.​

AN INSIGHT INTO OPTICAL SCREENING

Boost your pre-screening confidence with this module. Learners will gain a good level of understanding of the pre-screening process, the different types of pre-screening test that may occur and more importantly, how to conduct them in a professional manner that ensures high levels of accuracy and reliability in the results. This results in a more confident pre-screener that helps for an effective customer journey.​

AN INSIGHT INTO THE GLAZING OF SPECTACLES

If you ever wanted to know how to glaze, then this module is for you. The module covers the different stages of the glazing process, including equipment, standards, and the important quality control stage. Covering both plastic and metal glazing, it is an essential introduction to glazing.​

AN INSIGHT INTO SPECTACLES  REPAIRS & FITTING

It is essential that spectacles fit the wearer properly, therefore, this module covers the stages of assessing the fit of a frame, as well as how to carry out a range of adjustments and common repairs. Full of step-by-step photographs, this module should be considered for everyone in the practice.​

AN INSIGHT INTO SPECTACLE LENS TREATMENTS

This module covers a range of lens tinting methods, as well as polarising lenses, the expanding range of photochromatic options and a review of the different MAR coatings and special filters e.g. for blue light and night driving. The module benefits from a look across optics at a range of different manufacturers.​

Each module costs £160 and you can apply for them whenever you like.  We offer discounts for groups of learners or units.  Once you have completed three units, any units you apply for after this will only be £110 per module.  Please contact us to find out about group discounts.

For the fee you will get:

  • Online access to course material
  • A fully colour printed course manual
  • Full tutor support from a qualified optical professional
  • A completion certificate showing the elements you have learnt
Next steps

You can apply for your first module by clicking on the link below and completing the application form and once payment has been received you can start learning straight away. You can apply for the modules regardless of academic background, nationality, age, location, gender, religion or occupation.