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Develop your customer service skills to wow your clients, leading to higher sales, loyalty and recommendations. Good communication with a positive attitude is essential to every business and all members of the practice team.
This one-day workshop covers many aspects of communication and customer service; such as body language, active listening, what the key aspects of excellent customer service are. The day also covers how to handle the situation when things do not go as planned and you had a dissatisfied client to please.
10 Dec 19 London
13 Jan 20 Belfast
3 Mar 20 Glasgow
16 Mar 20 Birmingham
22 Apr 20 Manchester
23 Apr 20 Bristol
Applications close 15 days before the workshop date.
The workshop is suitable for all members of your practice, from receptionists, optical/dispensing assistants, HES department support staff, new members and exisiting staff who would like a refresher.
Your investment includes a workshop booklet which is completed during the day and covers all aspects of the workshop, lunch, refreshements and all the necessary support materials are also provided.
There is discount offered if you are a SightCare member:
SightCare members: £235.00 plus VAT
Non SightCare members: £300.00 plus VAT
To book your place on this workshop complete the application form by clicking the button below.
You will be invoiced by SightCare once your application has been received.
This workshop is offered in partnership with Sight Care.