customer service excellence and effective communication

Develop your customer service skills to wow your clients, leading to higher sales, loyalty and recommendations.  Good communication with a positive attitude is essential to every business and all members of the practice team.

This one-day workshop covers many aspects of communication and customer service; such as body language, active listening, what the key aspects of excellent customer service are.  The day also covers how to handle the situation when things do not go as planned and you had a dissatisfied client to please.

Available dates

Please note that due to COVID-19 we are not currently running any face to face workshops.

Learning Outcomes:

  • How to build rapport with clients, including browsers and potential patients
  • Handling complaints so that they can be turned into a positive
  • Understand communication channels and barriers to effective communication
  • Be able to identify customer types
  • Use communication skills such as active listening
  • Understand the cornerstones of excellent customer service, to delight your clients
  • Understand the importance of feedback and developing a service improvement plan

Who should attend?

The workshop is suitable for all members of your practice, from receptionists, optical/dispensing assistants, HES department support staff, new members and exisiting staff who would like a refresher.

What is included?

Your investment includes a workshop booklet which is completed during the day and covers all aspects of the workshop, lunch, refreshements and all the necessary support materials are also provided.

What is the cost?

There is discount offered if you are a SightCare member:

SightCare members:  £235.00 plus VAT

Non SightCare members:  £300.00 plus VAT

To book your place on this workshop complete the application form by clicking the button below.

You will be invoiced by SightCare once your application has been received.

This workshop is offered in partnership with Sight Care.