Effective from: August 2026

These Terms of Use apply to your use of the Insight Optical Training websites, including:

• insight-optical.co.uk; and

• myiota.insight-optical.co.uk.

By using our websites, you agree to comply with these Terms of Use.

Separate Terms and Conditions of Enrolment apply when you enrol on one of our courses or qualifications.

1. About us

The websites are operated by Insight Optical Training Limited, a company registered in England and Wales.

Company number: 10590199
Registered address: Devonwood, Spekes Road, Hempstead, Gillingham, Kent, ME7 3RT
Email: info@insight-optical.co.uk

2. Access to our websites

We aim to keep our websites and online learning services available and functioning effectively, but we cannot guarantee uninterrupted or error-free access.

We may occasionally suspend, restrict or change access where this is reasonably necessary for maintenance, security, technical, legal or operational reasons.

Some areas, including MyIOTA, are restricted to authorised users.

3. Accounts and passwords

If you are provided with login details for MyIOTA or another restricted service, you are responsible for keeping them confidential.

You must not:

• share your login details with another person;

• allow another person to access learning or assessment materials using your account;

• attempt to access another user’s account; or

• attempt to gain unauthorised access to any restricted area or system.

Please tell us promptly if you believe your account or password has been compromised.

We may suspend or disable access where reasonably necessary to protect our systems, users, intellectual property or assessment integrity.

4. Intellectual property

Unless otherwise stated, Insight Optical Training owns or is licensed to use the intellectual property rights in the content available through our websites and learning platforms.

This includes text, graphics, course materials, videos, learning activities, assignments, assessments, manuals and other educational resources.

You may use materials made available to you for your own personal study and other uses permitted by law.

Unless permitted by law or authorised by us in writing, you must not:

• reproduce or republish our materials;

• distribute or share them with others;

• sell or commercially exploit them;

• modify them and present them as your own;

• upload them to another website, platform or file-sharing service; or

• use assessment or examination materials in a way that compromises assessment integrity.

5. Acceptable use

You must not use our websites or systems:

• unlawfully or fraudulently;

• to introduce viruses, malware or other harmful technology;

• to attempt unauthorised access to our systems or data;

• to interfere with the operation or security of our services;

• to harass, threaten or abuse another person;

• to infringe intellectual-property or privacy rights;

• to submit material that is unlawful, defamatory or discriminatory; or

• in a way that compromises the integrity of an assessment or qualification.

6. User-submitted content

Where our services allow you to submit coursework, messages, files or other content, you are responsible for ensuring that you have the right to submit that material and that it does not infringe the rights of another person.

Coursework and assessment submissions may be retained and processed as necessary for teaching, assessment, quality assurance, academic-integrity checks and compliance with awarding-organisation requirements.

Our handling of personal data is explained in our Privacy Notice.

7. Information on our website

We take reasonable care to ensure that information published on our website is accurate and current.

However, general information and educational content on the public website should not be treated as a substitute for individual professional, clinical, legal or other specialist advice.

Course details, fees, dates and qualification requirements may change. Where you enrol with us, the information and contractual terms applicable to your enrolment will govern the service we provide.

8. External links

Our websites may contain links to websites operated by third parties.

These links are provided for information and convenience. We do not control third-party websites and are not responsible for their content, availability, security or privacy practices.

A link does not necessarily imply endorsement unless we expressly state otherwise.

9. Linking to our website

You may link to publicly accessible pages on our website in a fair and lawful way that does not damage our reputation or falsely suggest an association, approval or endorsement.

You must not frame our website within another website or link directly to restricted learning or assessment materials without our written permission.

10. Liability

Nothing in these Terms of Use excludes or limits liability where doing so would be unlawful.

Subject to applicable law, we are not responsible for losses arising solely from circumstances outside our reasonable control or from misuse of our website contrary to these Terms.

These Terms do not affect any statutory rights you may have as a consumer.

11. Privacy and cookies

We process personal data in accordance with our Privacy Notice.

Our website also uses cookies and similar technologies. Information about these technologies and your choices is available through our cookie-management tool and associated cookie information.

12. Suspension or termination of access

We may suspend or terminate access to restricted parts of our websites where we reasonably believe that:

• these Terms have been seriously or repeatedly breached;

• an account is being used without authorisation;

• assessment integrity is at risk;

• our systems or other users may be at risk; or

• suspension is required for legal or regulatory reasons.

Where appropriate, we will explain the reason for the action taken.

13. Governing law

These Terms of Use are governed by the laws of England and Wales.

Nothing in these Terms removes any mandatory legal protections available to consumers elsewhere in the United Kingdom.

14. Changes to these Terms

We may update these Terms of Use where necessary to reflect changes to our services, technology or legal requirements.

The current version will be published on this website with its effective date.

15. Contact us

Insight Optical Training Limited
Devonwood, Spekes Road
Hempstead, Gillingham
Kent, ME7 3RT

Email: info@insight-optical.co.uk