terms and conditions of Enrolment
Effective from: August 2026
These Terms and Conditions apply when you enrol on a course or qualification provided by Insight Optical Training Limited.
Please read them carefully before enrolling.
Nothing in these Terms and Conditions affects your statutory rights.
1. About us
Insight Optical Training Limited is a company registered in England and Wales.
Company number: 10590199
Registered address: Devonwood, Spekes Road, Hempstead, Gillingham, Kent, ME7 3RT
Email: info@insight-optical.co.uk
2. Course information
Before enrolling, you should read the information provided about your chosen course, including its content, entry requirements, expected duration, assessment arrangements, fees and any other requirements.
If you are unsure whether a course is suitable for you, please contact us before enrolling.
You are responsible for providing accurate and complete information when applying or enrolling and for telling us if relevant information changes during your studies.
3. Enrolment
Submitting an application does not automatically guarantee a place on a course.
Where an application is accepted, we will confirm your enrolment and provide information about payment, access to learning materials and the start of your course.
We may refuse an application where entry requirements are not met, a course is full or we reasonably consider that the course is unsuitable for the applicant.
4. Course fees
Course fees will be confirmed before enrolment.
Payment may be made by the learner or, where agreed, by an employer or another third party.
Unless we expressly agree otherwise in writing, the learner remains responsible for ensuring that course fees are paid, even where an employer or another person has agreed to pay on their behalf.
Where payment by instalments has been agreed, payments must be made in accordance with the agreed payment schedule.
Failure to make payments when due may result in access to learning or assessment being suspended until the account is brought up to date.
5. Cancellation rights
Where you enrol as a consumer at a distance, for example online, by email or by telephone, you may have a legal right to cancel your contract within 14 days without giving a reason.
The cancellation period normally begins on the day after the contract is entered into.
To exercise your right to cancel, you must clearly tell us that you wish to cancel. You can do this by emailing:
If you ask us to begin providing services during the 14-day cancellation period, different rules may apply. Where required by law, we will obtain your express request or consent before beginning the relevant service or supplying digital content during this period and explain the effect this may have on your cancellation rights.
Any refund due following a valid statutory cancellation will be made in accordance with applicable consumer law.
Your statutory rights are not affected.
6. Cancellation after the statutory cancellation period
After any applicable statutory cancellation period has expired, refunds are not normally available simply because you change your mind or decide not to continue studying.
However, we will consider exceptional circumstances fairly and in accordance with applicable consumer law.
If you are paying by instalments, cancelling your studies does not automatically cancel amounts that you are contractually required to pay.
Where you enrolled on more than one course or qualification at a discounted combined price and subsequently cancel part of that package, we may recalculate the price of the courses retained at the applicable individual price. Any refund due will be calculated accordingly.
7. Learning materials and online access
Course materials and access to MyIOTA are provided for your personal educational use.
You must not copy, reproduce, publish, distribute, sell, share or make Insight Optical Training learning materials available to another person or organisation except where permitted by law or where we have given written permission.
This includes coursework, assignments, mock assessments, videos, manuals, examination-related materials and content made available through MyIOTA.
Your MyIOTA login details must be kept secure and must not be shared with another person.
8. Course duration and active study
The expected duration of each course is stated in the relevant course information.
Learners are expected to engage with their studies and make reasonable progress.
Where a maximum registration or completion period applies, this will be explained in the course information or enrolment documentation.
If you do not complete your course within the applicable period, additional fees or re-enrolment may be required before you can continue.
We will explain any applicable options before further fees are charged.
9. Changes to qualifications or course requirements
Qualifications, assessment requirements, awarding-organisation requirements and relevant professional or regulatory standards may change.
Where a change outside our reasonable control affects your course, we will take reasonable steps to minimise disruption and explain any changes that affect your study or assessment arrangements.
Changes may occasionally affect unit requirements, assessment methods, recognition of prior learning or the time available to complete a qualification.
10. Assessment and examinations
Assessment and examination arrangements are explained in the information provided for each course.
Learners must comply with assessment rules, examination requirements and academic-integrity requirements.
We reserve the right to investigate suspected malpractice, plagiarism, collusion or other breaches of assessment rules.
Where an assessment decision is disputed, learners should use the applicable assessment appeals or complaints procedure.
11. Reasonable adjustments and additional support
We are committed to providing an inclusive learning environment.
If you have a disability or another need that may affect your learning or assessment, please tell us as early as possible so that appropriate support or reasonable adjustments can be considered.
Some assessment adjustments may be subject to awarding-organisation requirements.
Further information is available in our Equality, Diversity & Inclusion Policy.
12. Employer reports
We will not routinely disclose detailed information about your course progress, grades or feedback to your employer solely because they are paying your course fees.
Where an employer report is requested, information will only be shared where there is an appropriate lawful basis for doing so and in accordance with our Privacy Notice.
Where your consent is relied upon, we will ask for it appropriately.
13. Our responsibilities
We will provide our services with reasonable care and skill and will take reasonable steps to provide the course and support described when you enrolled.
We do not guarantee that completing a course will result in employment, promotion, professional registration or any particular career or financial outcome.
Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so.
14. Events outside our reasonable control
We will not be responsible for delays or disruption caused by events outside our reasonable control.
Where such an event materially affects delivery of a course, we will take reasonable steps to minimise disruption and keep affected learners informed.
15. Complaints
If you are unhappy with any aspect of our service, please contact us so that we have an opportunity to resolve the issue.
Email: info@insight-optical.co.uk
Where applicable, complaints relating specifically to assessment decisions may need to follow a separate assessment appeals procedure.
16. Personal data
We process personal data in accordance with applicable UK data-protection law.
Please see our Privacy Notice for information about the personal data we collect, why we use it, who we share it with, how long we retain it and your rights.
17. Governing law
These Terms and Conditions are governed by the laws of England and Wales.
If you are a consumer resident elsewhere in the United Kingdom, you may also benefit from mandatory protections available under the law applicable where you live.
18. Changes to these terms
We may update these Terms and Conditions from time to time.
The terms applying to your enrolment will normally be those provided or made available to you when your contract with us is formed, except where a change is required by law or regulation or is otherwise lawfully agreed.
19. Contact us
If you have questions about these Terms and Conditions, please contact:
Insight Optical Training Limited
Devonwood, Spekes Road
Hempstead, Gillingham
Kent, ME7 3RT
Email: info@insight-optical.co.uk
Your statutory rights are not affected.