terms and conditions

By agreeing to the terms and conditions of sale you are agreeing that:

You have read and understood all the information provided regarding the course, and have requested additional guidance and advice where you have needed clarification of any of the terms stated.

You have provided us with true and correct personal data upon your enrolment and will inform us of any changes straight away.

You can travel to the nearest examination centre in the United Kingdom if necessary (details are provided on the awarding body’s website).

Insight Optical Training is based in the UK and our contact details are as follows:

Insight Optical Training (10590199)
Spekes Road
ME7  3RT

Email:  Info@insight-optical.co.uk

If you wish to enrol onto an Insight Optical Training course over the telephone, email, or post you will receive a copy of these terms and conditions prior to enrolling and in your My Insight Optical Training Account (MyIOTA).

Orders for home study courses requiring tuition will be invoiced by Insight Optical Training.

To buy any of our products, just browse our website, and click on the application form for any courses you wish to enrol on.  Once we have received your application form we will contact you for payment.  This can be done by bank transfer or by invoicing your employer. You may also order via phone, post or email.

Shipping and Handling:  The total cost of shipping is displayed before you are asked to pay for your goods. Orders beyond the UK mainland are quotations and we will email you if the shipping costs are greater than the quoted price to verify that you still wish to go ahead with the purchase. Please note we are not responsible for the payment of import duties that may be levied in your country. Please check with your Customs Department if necessary, concerning Import Duties that may be payable by you.

Delivery Schedule:  Please note that many of our goods are supplied to individual orders only. If we cannot deliver goods within 7 days, we will advise you and offer you the opportunity to retain the item on order with us.

Back Orders:  If your item is not in stock, we will back order for you and ship the order as soon as it becomes available. In the unlikely event of any undue delay arising in completing your order, we will contact you in writing and offer you the option to cancel your order and receive a full refund.

Guarantee:  INSIGHT OPTICAL TRAINING guarantees that all the goods that we sell are as described. If, after inspecting the goods, you decide that any item does not meet your expectations, please contact us straight away so that we can investigate.

You can correct any mistakes: e.g. change the product or quantity in your order, or delete items, by contacting us. You are only committed to purchasing any item after you have the payment process when a receipt will be issued that you can print for your records. You will receive an E-mail from us detailing your order. This does not constitute acceptance of your order by us, and is for your information only and to comply with EU E-Commerce regulations. Details of your order will be held electronically on file by us and you should contact or call us immediately if you wish to query it.

Please note the student is liable for the course fees even if a third party is paying the course fees on their behalf.

The student must be aware that if the qualification standards change during their studies this may affect their original study plan of units they were required to complete. Standards changing may also affect any Exemptions or Recognised Prior Learning (RPL) that may have been awarded to the student upon enrolment with Insight Optical Training or registration with the awarding body.

If the student has NOT been actively and continuously studying, the course will time out after one year from the date of enrolment, unless otherwise specified on the course instructions.

Once the course has timed out the student may resume their studies but will be required to pay the course fees again.

We will not address any disagreements or complaints regarding assessment outcomes if the course programme has not been followed.

Refunds Policy:  Insight Optical Training offers a 7 working day cooling off period. If you wish to cancel the course and require a refund you must contact Insight Optical Training within 7 working days from receiving your study material.  If you wish to cancel the course all study materials i.e. books, CD’s and any software, must be returned to Insight Optical Training undamaged.

If any course materials are damaged or missing the relevant fees will be deducted from the amount refundable. The P&P paid upon enrolment is non-refundable unless the course materials have not been dispatched to the student at the time of cancellation. Please note the cost of P&P to return any course materials to Insight Optical Training is payable by the student.

The following relates to students who have enrolled on multiple levels and then wish to cancel one of the levels:

Because you received a discount for enrolling on multiple levels, the discount will not apply if you subsequently cancel one of the levels. This means that any cancellation will account for the FULL price of the level completed and only the balance of the payment made will be refunded.

If you wish to cancel the course after the cooling off period has ended you are not entitled to a refund and will be required to pay ALL your instalments as agreed upon enrolment.

In compliance with the Data Protection Act, Confidentiality and Copyright you are not permitted to share ANY Insight Optical Training study resources, online or otherwise, with any third party including other training providers or students. This includes resources such as online assignments and mock assessments, e-learning videos (that are not already accessible to the public domain) study books and the content of your My Insight Optical Training Account (MyIOTA). 

If you authorise Insight Optical Training to send an ‘Employer Report’ this means you are agreeing to the data regarding your course progress, timetable, assignment grades and assignment feedback being released to your employer.

Contacting us:  You can contact us at any time with any comments or queries. If you need to contact us, please email us on info@insight-optical.co.uk, alternatively, you can call on 0330 165 4700 or write to us at Insight Optical Training, Devonwood, Spekes Road, Hempstead, Gillingham, Kent, ME7 3RT.