equality diversity and Inclusion policy
Last reviewed: August 2026
Next review: August 2027
1. Our commitment
Insight Optical Training is committed to promoting equality, diversity and inclusion and to providing an environment in which learners, employees, contractors, customers and others who engage with us are treated fairly, with dignity and respect.
We do not tolerate unlawful discrimination, harassment or victimisation.
This policy applies to our provision of education and training, employment practices, assessment activities, communications and other business activities.
2. Equality Act 2010
We are committed to meeting our responsibilities under the Equality Act 2010 and other applicable equality legislation.
The Equality Act protects people from unlawful discrimination in relation to the following protected characteristics:
age;
disability;
gender reassignment;
marriage and civil partnership;
pregnancy and maternity;
race;
religion or belief;
sex; and
sexual orientation.
We recognise that the way in which the Equality Act applies can vary depending on the circumstances, including whether someone is accessing a service or is employed by us.
We also recognise that people may experience disadvantage for reasons that are not protected characteristics under the Equality Act. We aim to create an inclusive environment in which individual circumstances and needs are considered fairly.
3. Learners and inclusive education
We want all learners to have a fair opportunity to participate in and benefit from our education and training.
We aim to design and deliver learning that recognises different needs, experiences and learning preferences.
This may include considering:
access to learning materials and our online learning platform;
the format and presentation of learning materials;
teaching and learning methods;
methods of submitting coursework;
communication and feedback;
assessment arrangements; and
the learning environment.
Where a learner tells us that they have a disability or other need that may affect their learning or assessment, we will discuss appropriate support with them.
Where required, we will consider and make reasonable adjustments in accordance with the Equality Act 2010. Where an assessment or qualification is subject to external awarding-organisation requirements, adjustments may also need to comply with those requirements.
Learners are encouraged to contact their tutor or Insight Optical Training as early as possible if they require additional support or reasonable adjustments.
4. Employment
Insight Optical Training is committed to providing equality of opportunity in recruitment, employment, training, development and promotion.
Decisions will be based on relevant skills, experience, qualifications, performance and the requirements of the role.
We will seek to:
use fair and appropriate recruitment and selection processes;
remove unnecessary barriers to employment;
provide reasonable adjustments for disabled applicants and employees where required;
provide appropriate opportunities for training and development;
maintain a working environment free from unlawful discrimination, harassment, bullying and victimisation; and
review our employment practices where necessary to support equality and inclusion.
Employees are expected to treat colleagues, learners, customers, contractors and others with dignity and respect.
5. Reasonable adjustments
We recognise our legal duty to make reasonable adjustments for disabled people where applicable.
Reasonable adjustments will be considered according to individual circumstances and may include changes to the way information is provided, learning or assessment arrangements, working practices, communication methods or other aspects of our services.
We encourage learners, employees and others using our services to tell us if there is an adjustment that may help them access our services or participate fully.
Requests will be considered sensitively and, where appropriate, in consultation with the individual concerned.
6. Bullying, harassment and victimisation
Bullying, unlawful harassment, discrimination and victimisation are not acceptable within Insight Optical Training.
Concerns will be taken seriously and handled fairly, sensitively and as confidentially as reasonably possible.
No person should be treated unfavourably because they have raised a genuine concern about discrimination or harassment or supported somebody else in doing so.
7. Raising a concern
Learners who have concerns about equality, discrimination, harassment or accessibility should normally contact their tutor in the first instance.
If this is inappropriate, or the concern relates to their tutor, they should contact Insight Optical Training directly at:
Employees should normally raise concerns with their line manager or a director, as appropriate.
Complaints and concerns will be considered under the relevant Insight Optical Training complaints, grievance or disciplinary procedure.
8. Personal information and equality monitoring
We may collect information relating to equality, diversity, accessibility or reasonable adjustments where there is an appropriate reason for doing so.
Where we collect personal data, it will be handled in accordance with applicable data-protection law and our Privacy Notice.
Where providing information is optional, this will be made clear.
9. Responsibilities
Everyone working for or on behalf of Insight Optical Training has a responsibility to support the principles of this policy.
The directors have overall responsibility for ensuring that appropriate arrangements are in place to promote equality, diversity and inclusion and to respond to concerns.
10. Review
We will review this policy at least annually and sooner where there are significant changes to legislation, regulatory requirements or our activities.
Insight Optical Training Limited
Company number: 10590199
Devonwood, Spekes Road, Hempstead, Gillingham, Kent, ME7 3RT
Email: info@insight-optical.co.uk