Suitable for everyone in optics, from receptionist to Dispensing Opticians.
Improve your skills with one of our popular one-day workshops, some attracting CPD points and offered at venues across the UK. For those who wish to gain further understanding to enhance the learning experience, there is an accompanying module available as part of our Optical Support Training package. Follow the links below to find out more about each workshop.
Workshops are held at various venues around the UK. Discount is available for SightCare members, details available on the application form.
For each workshop you will receive a certificate of attendance & completion which you can keep as part of your development plan. CPD is available for some workshop sessions for those on the GOC register.
If you are interested in any of the workshops please follow the booking link and complete the application form. If none of the offered venues are suitable, why not talk to us about bespoke workshops for your practice team in your practice.
why we need spectacles: an introduction to optics
This workshop is aimed at optical assistants and support staff who are new to the world of optics and want to be more confident in understanding the basics, such as refractive conditions, how the eye works and optical prescriptions.
Whether new to optics or just wanting a refresher, this workshop is aimed at ensuring you are confident and knowledgeable when interacitng with patients and answering the common questions in practice.
customer service excellence and effective communication
Develop your customer service skills to wow your clients, leading to higher sales, loyalty, and recommendations. Good communication with a positive attitude is essential to every business and all members of the practice team.
This one-day workshop covers many aspects of communication and customer service; such as body language, active listening, what the key aspects of excellent customer service are. The day also covers how to handle the situation when things do not go as planned and you had a dissatisfied client to please.
frame fitting, adjustments and repairs
How confident are you at assessing the fit of a frame, adjusting a patients’s frame when in front of them or carrying out common frame repairs? Gain confidence in all these tasks by attending this one-day workshop.
The day covers both the theory of frames, materials and fitting complemented with hands-on practical sessions to hone the skills and confidence to perform adjustments, whether during the collection process or if they have returned to practice later.
frame styling and recommendations
Do you want to help your clients and delight them when it comes to selecting new eyewear?
This one-day workshop will give you the skills to make your clients feel like they are receiveing the VIP treatment of an expert frame styling service that they will remember. You will be able to identify different client types and guide them to eyewear that compliments them, their personality, face, shape, colour and facial features. This will lead to more frame sales, less reglazes and better client recommendations of your practice.
is it an emergency? an oa guide to triaging
As an optical practice on the high street, you will have people contacting you with concerns about their eyes. An optometrist is not always available, so what do you do?
This one-day workshop reviews what constitutes an emergency and covers a variety of common eye problems that are likely to be encountered on the high street. Emphasis is given on differentiating signs and symptoms, as well as spending time taking attendees through a structured triage process. This will enable them to obtain the right information so that a decision can be made on the urgency of the problem, or if it is an emergency at all.
Attending this workshop will not only boost confidence when dealing with the public, but it also benefits the practice by being to better serve customers who have queries about their eyes.
confidence with contact lenses
How confident do you feel handling contact lens questions?
Do you understand the different types, replacement frequencies or cleaning methods?
Would you like to be able to carry out a contact lens teach?
This one-day workshop will boost your confidence with contact lenses and give you the knowledge to be able to handle everyday questions from customers.
workshops in your practice
All of the workshops above are avilable to you and your staff in the workplace. we can come to your practice and deliver these one day workshops to all your staff or a group of practices. If this is something that you would like to discuss, please fill in the contact form here, and we will get back to you to discuss your requirements.
These workshops are offered in partnership with Sight Care